Frequently Asked Questions

Why should I pay for information that I can get for free?
What kind of information CHINA SEARCH AGENCY is (not) able to search for?
I am searching for non China related information. Can you help me?
How do you deliver the information I have ordered?
What if you cannot find the ordered information?
Do you accept international customers?
I donīt have a credit card. What other payment options do you offer?
How fast do I get the requested information?
I am very satisfied with your service. Can I order some more information?
I am not satisfied with your service. Can I get my money back?




Why should I pay for information that I can get for free?
When you engage the experts of CHINA SEARCH AGENCY, you donīt have any hassle with the search engines. We know how to search fast and efficiently and we know where to search in order to find the right information. You save your precious time that you can use for other activities.
Our Chinese staff members are also very familiar with the Chinese web no matter what code or what kind of Chinese characters are used (traditional or simplified). They might be able to find information that you cannot find because of missing software or because you are not very fluent with Chinese characters.




What kind of information CHINA SEARCH AGENCY is (not) able to search for?
Generally we are able to search for any kind of information being it products, names, (web) addresses, links, web sites, political, economical, cultural, historical or any other information. We refuse search orders on the following subjects: pornography; warez; activities, services, web sites or products, that promote hatred, racism, violence or anarchy related content; any other illegal activity.




I am searching for non China related information. Can you help me?
No problem - go ahead and fill out our order form. We will contact you and tell you whether we can help you!




How do you deliver the information I have ordered?
Normally we will send you an email with the requested information. Should you prefer other options, please state them on our order form.




What if you cannot find the ordered information?
In that case we will send you an email telling you that we couldnīt find the information. Thatīs all, and of course you donīt need to pay anything!



Do you accept international customers?
Yes! Please note that PayPal does accept international customers from certain countries only. Please check this page to see if PayPal accepts payments from your country.




I donīt have a credit card. What other payment options do you offer?
For other payment options, please contact us directly. We will gladly discuss other options depending on your order and home country.




How fast do I get the requested information?
We try our best to search for the requested information as fast as possible. The period of time varies from one hour to several working days.
After receiving the notice of your payment by PayPal, we will deliver the information at once to you.




I am very satisfied with your service. Can I order some more information?
Sure, a satisfied customer is our prime goal. We even might offer you a discount should you become a regular customer.




I am not satisfied with your service. Can I get my money back?
Absolutely! In case you are not 100% satisfied with the delivered information you will get your money back. All we ask is that you explain why you are not satisfied and that you give us a second chance to rework the requested information. This way we finally might be able to provide you with the right information. See our Guarantee.




Still questions? To our contact form



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